(Excluding Corporate)
1.1 The terms of these terms and conditions constitute a legally binding contract (“the Contract”) between you, the Client, and Tasting Scotland, the Company.
1.2 This legal notice shall be governed and construed in accordance with Scots Law. Any dispute arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the Scottish Courts.
1.3 No failure or delay by Tasting Scotland in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
2.1 For all curated ‘Inspiration’ (pre-planned) itineraries up to three ‘sets’ of itinerary changes will be provided free of charge. Thereafter the ‘Extended Itinerary Planning Fee’ will be applicable.
2.2 A ‘set’ equates to a single communication regardless of the number of items/elements to be changed.
2.3 A ‘Extended Itinerary Planning Service’ fee is applicable if any further itinerary changes are requested. A non-refundable fee of £250 (per set of changes) will be applied in advance of the changes being made. These charges will be deducted (up to a total of £500) from the tour cost upon booking.
2.4 For our ‘Platinum Custom Itinerary Planning Service’ a draft itinerary will be provided free of charge. Two further ‘sets’ of itinerary changes will also be included free of charge to finalise the itinerary. Thereafter the same ‘Extended Itinerary Planning Service’ fee will be applicable.
2.5 Private Driver-Guide Pricing Structure.
Standard Half Day Tours. 4 hours or part thereof. 09:00 to 13:00 or 13:30 to 17:30.
Standard One Day Tours. 8 hours or part thereof. 09:00 – 17:00
Extended Day Tours include additional hours which are priced accordingly.
For Multi-Day Tours a fee for Driver-Guide Accommodation and Breakfast is charged.
2.6 For tours/experiences of up to 1 day in duration, full payment is due at the time of booking.
2.7 For tours/experiences of more than 1 day in duration a 30% non-refundable deposit must be paid at the time of the booking. The remaining balance must be paid a minimum of 60 days prior to the start date of your tour/experience. An invoice for the balance will be sent 90 days prior. For bookings made less than 60 days before the start of the booked tour/experience the full amount is due upon booking.
2.8 No reservations are made in advance with third-party suppliers. On receipt of the Booking Confirmation the process of securing any relevant third-party bookings is made and the price confirmed.
2.9 Any additional costs due to price changes from third-party suppliers are to be met by you. Any price reductions from third-party suppliers for any element of your booking will be refunded to you.
2.10 Should any item/element of your booking be unavailable; Tasting Scotland will endeavor to find alternative options and liaise with you directly as to your preference. Any price amendments will be reflected in your final payment invoice.
2.11 Tasting Scotland reserves the right to re-calculate pricing in advance of any final payment being made due to factors that are outwith our control. These include, but are not limited to, exchange rates and fluctuations in the market.
2.12 Tasting Scotland requires payments to be made by bank transfer, credit or debit cards. A processing fee may apply for payment by some credit or debit cards. This will be communicated to you in advance.
2.13 Payment of fees for any development, deposit or final costs relating to your booking will constitute as acceptance of the Terms & Conditions.
3.1 For Half day & 1-day tours/experiences.
Cancellation notice of 61+ days: Full refund less £50 Admin Fee
Cancellation notice of 31 – 60 days: 70% refund
Cancellation notice of 15 – 30 days: 50% refund
Cancellation notice of 14 days or less: no refund or transfer to alternative date
3.2 For all tours/experiences of more than 1 day in duration
Cancellation notice of 60+ days: 30% non-refundable deposit retained
Cancellation notice of 31 – 59 days: 50% refund (of total tour value)
Cancellation of 30 days or less: No refund or transfer to alternative date
3.3 Refund values are subject to the deduction of any non-refundable third-party costs including credit/debit card processing fees.
3.4 Notwithstanding the cancellation charges, we reserve the right to re-sell any part of a cancelled booking.
4.1 There is no Administration Fee for the changing of a Half Day or Full Day Tour/Experience to an alternative date.
4.2 The Administration Fee for the changing of a Tour/Experience more than 1 day in duration is £150.00.
4.3 All date changes are subject to availability and are at the discretion of Tasting Scotland.
4.4 All changes are subject to non-refundable supplier costs.
4.5 Should any additional costs be applicable in relation to the new date these will be communicated directly to you in advance.
4.6 Date/tour transfers that have been agreed require to be re-booked within 9 months of the cancellation date and taken within 18 months.
5.1 Tasting Scotland reserves the right to cancel any booking at any time. In such circumstances you will be entitled to full re-payment of any amount paid or you may transfer to an alternative date, subject to availability and to the same value.
6.1 Whilst Tasting Scotland maintains insurance meeting all statutory requirements, we strongly recommend that all clients hold comprehensive and suitable travel, medical and cancellation insurance.
7.1 A substitute can attend in your place providing Tasting Scotland has received the full details of the replacement 7 days before the tour/experience begins (pending third party supplier agreement). Our administrative hours are Monday-Friday 09:00 – 18:00 (GMT) and this timeline applies within those hours.
7.2 Tickets bought as gifts and the use of gift vouchers carry the same cancellation policy.
8.1 We advise that clients must arrive at their selected departure point at the published departure time. Arrival in time for tours/experiences departing and finding the departure point is the sole responsibility of the Client. No refund will be issued for missed departures.
9.1 You are advised not to bring any items of special value onto Tasting Scotland tours/experiences. The Company will not accept responsibility for the loss or damage to any personal possessions.
9.2 Tasting Scotland will not be liable for any loss or injury suffered by you resulting from any activity which is beyond the direct control of the Company.
10.1 Any contracts with third-party suppliers are made between the Client and the third-party supplier. All such arrangements are made independently of Tasting Scotland, irrespective of any assistance which we may provide in recommending or securing such arrangements on your behalf.
10.2 Clients will be liable for and bound by the terms and conditions of the relevant third party.
10.3 Tasting Scotland will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier or person providing services in connection with any tour/experience unless such a person is employed by or under direct control of the Company.
10.4 All third-party bookings are non-refundable through Tasting Scotland should your schedule change.
10.5 In the event some aspect becomes unavailable through no fault of Tasting Scotland, you agree the only recourse is to obtain a refund directly from the relevant third-party supplier.
10.6 Tasting Scotland is not responsible for typographical or substantive errors in descriptions of third-party suppliers.
11.1 Tasting Scotland does not accept any liability for any loss, inconvenience or damage caused by war or terrorist or criminal activity (or threat thereof), riot or civil commotion, industrial disputes, natural or nuclear disasters, fires, chemical or biological disasters, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdowns and similar events which are outside of our control.
12.1 While Tasting Scotland shall do everything reasonably possible to provide your tour/experience as planned; the Company reserves the right to alter the timing and/or content of any activity, transport or specified element if necessary.
13.1 You must make Tasting Scotland and Third-party suppliers aware of any complaints before the end of the Client’s tour/experience to provide an opportunity to remedy any problem.
13.2 Tasting Scotland will not be held responsible for any differences between rates paid prior to the start date of the tour/experience and locally posted rates and no refunds will be made for these possible fluctuations.
14.1 If you choose not to utilise any aspect(s) of the itinerary/experience, you are not entitled to any refund.
16.1 Due to the multi-stop nature of our tours/experiences luggage must be restricted to one medium sized suitcase/holdall and one piece of hand luggage per person.
16.2 Tasting Scotland reserves the right to change the size and type of vehicle operating on our tours/experiences and determine whether a separate guide and driver are required.
17.1 Travel costs for arrival into Scotland, vendor tickets for Multi-Day tours, personal expenses, passport and visa fees, gratuities, meals and refreshments (unless otherwise specifically noted) are not included. It is the responsibility of the client to ensure all official travel documents are valid for travel, including travel insurance.
18.1 Smoking is not permitted on any of our vehicles. Tasting Scotland reserves the right to refuse to carry, or to eject any person whose conduct or manner is likely to cause offence or upset to other passengers or clients. In such cases full cancellation charges apply, and Tasting Scotland shall have no further liability with the client causing the offence or upset.
19.1 Some of our tours/experiences are unsuitable for those under the age of 18 years.
Date of Birth details are requested by Tasting Scotland to suggest itinerary or experience items/elements that allow us to operate with the law or with individual supplier specifications. It is the responsibility of the client to ensure accurate details are provided.
19.2 Scotland operates Challenge 25’. Challenge 25 is an age verification policy that requires all premises with a license to sell alcohol to ask for proof of age from anyone who looks under 25 when purchasing alcohol. This is a legal requirement in Scotland and is designed to help prevent underage drinking. To comply with Challenge 25 in Scotland, individuals who appear to be under 25 years old should carry a valid form of photo identification. Acceptable forms include:
Proof of Age Standards (PASS) card: This is a specifically designed ID card for people aged 18 and over.
Photographic driving license.
Passport: A valid passport.
It’s important to note that other forms of identification, such as student cards or bank cards, are not typically accepted for Challenge 25.
If you’re unsure whether your ID is acceptable, it’s best to carry one of the three listed above to avoid any issues when purchasing alcohol.
20.1 Tasting Scotland is legally responsible for ensuring any passenger under 14 years old is properly secured.
20.2 In order to comply with legislation accurate information of age, weight and height (or an exemption certificate if applicable) of any child under the age of 12 years old must be provided by the Client a minimum of 14 days before the tour start date.
20.3 Children over 12 years, or over 135cm tall, must wear an adult seatbelt.
20.4 Children must use a child car seat until they are 12 years old, or 135cm tall – whichever comes first.
20.5 The child car seat must be right for the child’s weight/height and compatible with the vehicle.
20.6 Car seats used must be EU/UK-approved (bearing a capital ‘E’ mark) under one of two safety regulations: i-Size / R129 (Categorized by the child’s height) or ECE R44/04 (Categorized by weight groups (0 to 3)).
20.7 Rear-Facing Requirement: Height-based (i-Size / R129) seats must keep the child rear-facing until they are at least 15 months old
20.8 Backless Booster Cushions are only approved for children who weigh over 22 kg and are at least 125 cm tall.
20.9 Your driver may be subject to a fixed penalty notice or taken to court for non-compliance hence your driver’s decision on the choice of appropriate seat is final.
21.1 Tasting Scotland respects the protection of your personal information/data. We collect personal data from you in order to respond to an enquiry, fulfil a booking or send you promotional material. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, processing your booking) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws. Please read our Privacy Policy found on our website www.tastingscotland.com for full details.
21.2 Your personal data will be protected under the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018. As the data controller, Tasting Scotland takes appropriate technical and organisational security measures to protect your personal data against unauthorized or unlawful processing, accidental loss, damage, or destruction. Your personal data will only be retained for the timeframe outlined in our full Privacy Policy.
21.3 You may withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us.
21.4 You can contact us if you wish to know which personal data of yours is being held or how it is being processed, for what purpose and to whom it may be or has been disclosed. If you have any complaint about the way in which your personal data has been dealt with you can contact us and we will investigate and respond to you as soon as possible. You may contact us by e- mail info@tastingscotland.com or telephone +44 7974 212 529 or post to Tasting Scotland, 11 Parkhill Drive, Rutherglen, South Lanarkshire, Scotland, G73 2PL.
If you remain dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact them at 0303 123 1113 or visit www.ico.org.uk.
22.1 Clients grant the rights to Tasting Scotland to use photographs, videos testimonials for its own commercial use without compensation.
23.1 The content of the pages of Tasting Scotland website is for your general information and use only. It is subject to change without notice.
23.2 Tasting Scotland does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
23.3 Your use of any information or materials on our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our website meets your specific requirements.
24.1 All intellectual property rights (including, without limitation, copyright, and rights in and to any databases and trademarks) subsisting in our website and its contents, and in the software and source materials used in connection with it, are owned by Tasting Scotland. All such rights are reserved. You may, however, save and print individual items included for personal, non-commercial use.
Governing Law and Jurisdiction
Pricing
Payments
Cancellations by Tasting Scotland
Client Cancellations & Refund Policy
Substitute representatives
Tour Departures
Liability
Third Party Suppliers/Carrier
Accommodation and Car Hire
Force Majeure
Travel and Trip Cancellation Insurance:
Alternatives/Cancellations
Complaints
Missed Features of Program
Vehicles & Luggage
Not Included
Customer Conduct
Website
Photograph/Video/Testimonial Release
Data Protection